What differentiates Brown Elevator from its Competitors?

We strive to be the best in the industry

Brown Elevator Company is different from its competitors in many ways. In this corporate and economic environment of consolidations and maximizing profits for shareholders, Brown Elevator has positioned itself as a local family owned company dedicated to the servicing of elevators. Most of our larger elevator competitors are owned by European Corporations, we are headquartered here in Connecticut and have local number to call when you need to get a hold of us. We want to develop personal business relationships with all our customers. Our first priority is to our customers and their needs.

Emergency Response - We provide the fastest emergency response time

The true worth of any service company is how responsive they are when immediate attention is needed. Here at Brown Elevator, our whole corporate focus is to provide our customers with timely and accurate response to their elevator needs. Our customers always express how impressed they are at the quality of service they receive. Our response time is the finest in the area because our office staff is prepared for emergencies, our field mechanics are not over loaded and we have backup contingencies in case the primary mechanic is unavailable.

Quality of Service - Our service is unparalleled

Brown is committed to provide the highest quality of service to all our customers. Our full service contracts provide our customers with a guaranteed consecutive monthly service by our technicians on their elevators. We are the first to offer this program. Each mechanic is highly trained to service all makes of equipment and our goal is to fix the problems the first time, eliminating repeat calls.

Use of the highest quality, non-proprietary equipment

All equipment used in repairing and modernizing elevators is nonproprietary rated third party equipment, which gives the control to the owner or manager over who can service the elevator. Many of our competitors continue to install proprietary equipment which locks the customer into that company for service. All our products are manufactured and built here in the USA

Family - We are a family owned business  - so we really care!

Brown Elevator is a second generation family owned and operated business. When you call Brown Elevator, you will be talking to local individuals who are knowledgeable and really care about helping solve your elevator problems in a timely fashion.